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At Prestige Wine & Liquors, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist with our refund process.

Eligibility for Refunds

Damaged Items: Contact us within 48 hours of receiving your order with your order number and clear photos of the damaged items. We will arrange a replacement or issue a full refund. Incorrect Items: If you receive the wrong item(s), notify us within 7 days of delivery. We will send the correct item or provide a refund. Unopened Items: Unopened and unused items in their original packaging are eligible for a refund if returned within 14 days of delivery.